AFTER SALES

Accessibility of Repair Service
As an owner of GWM vehicle, you are responsible for taking your vehicle to the authorized dealer or service provider designated by GWM to obtain vehicle maintenance and/or repair. All the cost and expenses arising from the regular inspection, adjustment, replacement and maintenance items should be undertaken by the vehicle owner. All warranty repairs must only be undertaken by an authorized dealer or service provider.

Proper Driving and Regular Maintenance
You are responsible for the proper operation of your vehicle and its maintenance care in accordance with the instructions found in the Owner’s Manual. Please conduct the vehicle maintenance on a regular basis according to the guidelines stipulated in the booklet. Any services must be carried out within one month or 1,000 KM before/after the due date or mileage, whichever comes first basis. The maintenance interval should be shortened if the vehicle is being used under severe conditions. Failure to adhere to the periodical maintenance schedule may result in partial or complete invalidation of your warranty.

Retention of Related Records
Please retain all the maintenance and repair records properly, and you may need to show these records in some cases to verify that such necessary repair and maintenance have been performed on your vehicle.

Utilization Of Genuine Spare Parts
To maintain your vehicle in optimal working condition and ensure the highest level of safety, please use genuine spare parts and have all maintenance and repairs performed by an authorized dealer or service provider designated by GWM.

Keep the Warranty & Service Booklet Properly
Please retain the Warranty & Service Booklet carefully, as it is essential for accessing quality service, as well as for making maintenance and warranty claims.

Tyre Warranty
The tyres originally installed on the new vehicle are covered by warranty for 12 months or 20,000km (whichever comes first) from the date of register to the first owner. In order to obtain tyre warranty service, the owner must present the unserviceable tyre(s) to the local tyre agent, unless otherwise instructed by the authorized dealer or service provider which they will assist the vehicle’s owner in requesting a warranty through the local agent, if necessary.

The original 12V battery installed in the vehicle by the manufacturer is covered under warranty for 12 months or 20,000 km (whichever occurs first) from the date of registration to the first owner.

Genuine accessories purchased and fitted within 1 month or 1,000km (whichever comes first) to a GWM vehicle by the authorized dealer or service provider are warranted for 36 months or 100,000km (whichever comes first). Over the counter genuine accessories purchased from the authorized dealer or service provider are warranted for 12 months or 20,000km (whichever comes first) from the date of purchase.

This warranty applies to your vehicle, ensuring coverage for any defects in material or workmanship under normal use. Yu Lee Hong, at its discretion, will repair or replace any part of the vehicle covered by this warranty that is found to be defective within the duration of the Standard Manufacturer’s Warranty (as detailed in the table below) from the date of first registration. This warranty service can be performed at any authorized dealer in Malaysia, provided the vehicle has been used under normal conditions and has undergone the required maintenance according to the periodic maintenance schedule at any of its authorized dealer. This warranty excludes items listed under the section “What Is Not Covered”. A reasonable amount of time must be allowed for the completion of repairs after the vehicle is delivered to the authorized dealer for repairs.

1. Any vehicle that has not adhered to the recommended periodic maintenance schedule.
2. Repairs and adjustments resulting from improper maintenance or failure to perform the required maintenance as outlined in the Owner’s Manual. Any accessories or equipment installed by any third party other than Yu Lee Hong’s authorized dealer.
3. Any cost for labor, parts and/or lubricants incurred in connection with as outlined in Owner’s Manual and Warranty & Maintenance booklet:
   • Normal maintenance services including but not limited to engine tune-ups, cooling and fuel system cleaning, carbon and sludge removal, inspection and adjustment of brakes, clutch, drive belts, and various linkages, as well as wheel alignment, balancing, tire rotation, and other similar services typically required during vehicle use.
   • Replacement of normal wear and tear parts including but not limited to filters, windshield wiper, remote control batteries, light bulbs, fuses, relays, bushes, lubricants, coolant, brake shoes/pads, brake drums/discs, clutch discs, lubricants, fluid (when they are replaced as maintenance service ordinarily required with vehicle use) and tools on vehicles which are not considered by Yu Lee Hong to be warrantable items.
4. The following explains other parts and components which are not covered under this warranty policy unless replacement of any covered parts or manufacturing defects:
   • Engine: Spark plug, oils seals, all belts, all hoses, pipes, clamps, clips, core plugs, breathers, oil filters, auto tensioner and engine mountings.
   • Transmission / Dedicated Hybrid Transmission: Burnt or worn-out clutches, all pipes, hoses and transmission filters.
   • Cooling System: Belts, hoses, clamps, clips, pipes and coolant.
   • Air and Fuel System: Adjustments, tuning, fuel filters, air filters, O-ring, clips, fuel lines, fuel hoses and gaskets.
   • Front & Rear Suspension: Wheel bearing housing, front wheel hub, bushes, rims, wheel alignments, wheel balancing, rear bearings and housing and rear springs. Noises related to part functionality.
   • Steering System: Clips and grommet.
   • Brake System: Brake pads, brake shoes, brake disc, brake drums, wheel cylinders, calliper seals and pedal assembly.
   • Electrical System: Fuses, relays, all lamp bulbs and wiper blades. Note: Any damage resulting from defective “wiring harness” or modification (prior to the failure of the control unit) mishandling of the unit (s) is not covered by the warranty.
   • Enhanced Electrical: Any damage resulting from defective” wiring harness” or modification (prior to the failure of the control unit) mishandling of the unit (s) is not covered by the warranty.
   • Air-Conditioner: Oil, refrigerant, air-conditioner filters and cabin filters.
   • Body Interior & Body Exterior: All cables and any damage caused by forced entry.
5. Damage or failures resulting from:
   • Misuse, accident, theft or fire (Proper use is outlined in the Owner’s Manual).
   • Failure to adhere to manufacturer’s recommendation, including but not limited to, use of fuels, oils, fluids, lubricants, and parts.
   • Lack of conducting or neglected periodical maintenance.
   • Use of non-genuine Yu Lee Hong parts.
   • Alteration, tampering or improper repair, adjustment or modifications.
   • Repairs performed by unauthorized dealers or service providers.
   • Formal or informal competitive events, such as rallying or racing, speed trials, track or off-road use where the vehicle is not intended or marketed for such purposes.
   • Water damage from flood or deep-water fording above the recommended depth.
   • Overloading – including exceeding the load or towing limits as specified in the Owner’s Manual.
   • Dings, dents, chips, scratches, cracks, breakage, puncture, corrosion or surface rust caused from the use of the vehicle by the customer.
6. Tyres and batteries: Covered by their respective manufacturer’s warranty. Refer to the specific information for details.
7. Glass breakage: Not covered unless due to defects in material or workmanship.
8. Damage Caused by Natural Events: Damage resulting from natural events such as fire, airborne fallout (including acid rain), tree sap, bird and insect droppings, salt, hail, wind or sandstorms, hailstones, gales, lightning, flooding, external matters or other environmental conditions.
9. Normal Noise and Vibration: Normal operational noise, vibration, or characteristics of a part are not considered defects and therefore are not covered under warranty.
10. Normal Deterioration: Wear and tear such as discoloration of painted surfaces, trim, and other components, gradual capacity loss of Lithium-ion or power batteries, and mechanical run-in of parts are not covered under warranty.
11. Component failures resulting from wear and tear, including but not limited to, uneven wear of brake discs and drums, hardening of rubber components or reduced damping effectiveness of shock absorbers.
12. Cosmetic issues with interior or exterior components, such as but not limited to fading, stone chips, internal scratches, deformation, expansion, contraction, shrinkage, discoloration, or oxidation, which do not affect the basic functionality of the component.
13. Altered Odometer Readings: Any vehicle with a changed or altered odometer reading is not covered under warranty.
14. Incidental or Consequential Damages: This warranty does not cover incidental or consequential damages including loss of vehicle use, inconvenience, commercial loss, economic loss, compensation for time lost, finance charges, hire-purchase payments, rental costs for a substitute vehicle, lodging bills, hospitalization, loss of personal belongings, or legal expenses.

General
Please note the distinction between the terms ‘defect’ and ‘damage’ as used in this warranty: ‘defects’ are covered because GWM accept responsibility for any faulty materials or manufacturer’s workmanship in any qualifying Yu Lee Hong vehicle we have supplied. However, ‘damage,’ which may result from factors such as collisions, misuse, or lack of maintenance occurring after the vehicle is delivered, is not covered under this warranty.

Production/Design Changes
Yu Lee Hong reserves the right to modify the design or specifications of vehicles manufactured and/or sold by Yu Lee Hong at any time without prior notice and without any obligation to apply such changes to vehicles previously manufactured and/or sold. The statements do not impact consumer statutory rights and are in addition to any other legal remedies available to the owner.

Rubber Parts
Hoses, belts, and bushes use rubber parts, which are apt to crack when worn out. They need to be replaced with new ones if they should wear out and are not covered under warranty.

Sheet Metal, Paint and Other Appearance Items
This warranty covers defects in sheet metal, paint, and other appearance-related issues that are present at the time of delivery. If you observe any such defects, kindly proceed to consult with our nearest authorized dealer immediately. However, please note that normal deterioration of the vehicle’s appearance due to use and exposure to environmental conditions is not covered by this warranty.

Requirements
The maintenance requirements are an integral design feature of your Yu Lee Hong vehicle, contributing to its overall safety and reliability. To maintain optimum vehicle performance, efficiency, and safety, it is recommended that you adhere to the maintenance guidelines outlined in this booklet.

General Maintenance
General maintenance involves such as weekly checks that are essential for normal and optimum operation of your vehicle. A detailed description of these general maintenance items is provided in the Owner’s Manual and/or in the General Maintenance section.

Scheduled Maintenance
Scheduled maintenance involves servicing items at regular intervals to ensure continued vehicle performance and reliability. Refer to the Periodical Maintenance Schedule for detailed information on these required services.

Additional Maintenance
Additional maintenance pertains to items that require service at intervals more frequent than the standard schedule

Recommended Weekly Checks
In addition to the scheduled maintenance requirements in this book, the following items should be checked at least weekly (if applicable):
– Engine Oil level
– Coolant level
– Brake Fluid level
– Power Steering Fluid level
– Tyre conditions and pressure (cold), including spare tyre
– Windscreen Washer Fluid level
– Brake operation
– Air conditioner operation for at least 5 minutes duration
– Exterior and interior lights, indicators and horn operation
– Service reminder indicators

Your vehicle is built to the highest standards and undergoes rigorous inspection before leaving the factory to ensure a trouble-free driving experience. Below are the warranty periods for Yu Lee Hong models:

Commercial registered vehicle refers to any vehicle registered or used for purposes beyond ordinary private transportation—including but not limited to business or commercial use, wholesale or retail delivery, taxi services, hire, rental, e-hailing, courier, security, driving school, tour operations, bus services, or as an emergency vehicle. The warranty is limited to 3 years / 100,000 km, whichever comes first.

The commencement date of the warranty is shown on the Vehicle Information page in this booklet. This date will be either (1) when the vehicle is first registered to its owner, or (2) when it is put into service by an authorized dealer as a company or demonstrator vehicle, determined by the date it was reported to Yu Lee Hong as sold—whichever occurs earlier.